FAQ

No, you do not need an account to make a purchase. We offer a seamless guest checkout option, allowing you to complete your order without the need for account creation.

Unfortunately, once an order is placed, it immediately enters the processing stage. As a result, we are unable to make changes or cancellations. Please double-check your order before completing the purchase.

Yes, absolutely! Once your order is successfully placed, you will receive an email confirmation containing all relevant details, including the order number, items purchased, and billing information. This confirmation serves as your receipt.

Additionally, we will keep you informed about the status of your order through email notifications. You will receive updates when your order is processed, shipped, and, if applicable, when tracking information becomes available. Rest assured, we strive to keep you in the loop at every stage of your order fulfillment process.

If you do not receive an order confirmation email or encounter any issues with notifications, please check your spam folder or reach out to our customer support team for further assistance. We are here to ensure your entire shopping experience is seamless and well-informed.

We offer a variety of secure payment options to make your shopping experience convenient. Currently, we accept major credit cards (Visa, MasterCard, American Express, and Maestro), as well as PayPal and Shop Pay.

Absolutely! We prioritize the security of your payment information. Our website uses secure and encrypted payment gateways to ensure your data is protected.

Shipping times vary depending on the product. Typically, orders for the United Stated may take 10-25 days for delivery, but many items arrive sooner. All shipping details can be found on our Shipping Policy.

The item you have just received might not be as fluffy as it was displayed on our store. This may be caused by transportation and packaging compression. Just take it out and shake it. When applicable, use a hair dryer to blow into it to restore the fluffiness.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are accepted for damaged or defective items. Please refer to our Refund Policy for detailed information on initiating a return and the conditions that apply.

Should you fail to find the answer of your question here, feel free to reach out to our customer support team through the Contact Us page on our website. We aim to respond within 24-48 hours.

We prioritize the human touch and empathetic connection in customer support. While chatbots can be efficient, we believe in the importance of genuine interactions. Our dedicated team of support agents is here to provide personalized assistance, understanding that each customer's query is unique. We value the human touch, ensuring that your concerns are addressed with empathy and expertise. Feel free to reach out, and let our team make your experience with inyourfluff as warm and personal as our fluffy products.